The Marian IT Help Desk will provide the support necessary on your personal device (e.g. laptop, smartphone, tablet) to ensure connectivity to the University's network, providing the issue is not hardware-related.  


Due to liability concerns, the IT Help Desk cannot provide support on personal devices other than what is outlined below.  Under no circumstances will personal computing equipment be left at the IT Help Desk for any length of time.


IT Help Desk can  assist with

  • Network connectivity / password resets
  • MarianPSK for personal devices such as gaming consoles
  • Installation of software on computers (client purchased) to the extent that the IT Help Desk will talk the client through installation process; client will be doing the “hands-on” work.
  • Access to Marian systems (Canvas, Office 365, MUHUB, etc.)
  • Set-up for mobile device is limited to:
    • Microsoft Outlook
    • Wi-Fi connectivity
    • Campus Shield
    • Lockdown Browser
    • DUO Mobile

IT Help Desk cannot assist with

  • Operating System issues or error messages indicating “Windows failed to start”.  
  • Hardware failure.
  • Computer will not boot. 
  • Replacing any damaged hardware such as keyboards, USB ports, charger cables, etc.