This service contract governs the hardware/software service and technical support provided to you by the

Marian University Help Desk

Accidental Damage from Handling: If the iPad is damaged due to accidental use (“ADH”), any repairs or replacement cost will fall to the responsibility of the student.

 

Technical Support: Marian University Help Desk will provide you with access to telephone and in person technical support. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery).

 

What is not covered?  IPads that are damaged by abuse, misuse, fire, accidental drops, lost or stolen are not covered. Service on the iPad should be completed by a MU Helpdesk Technician or a representative of Apple or an Apple Authorized Service Provider (“AASP”). The Terms of Service does not apply to defects caused by normal wear and tear or which is otherwise due to normal aging of the product.

 

Technology Assistance

Contact the MU Helpdesk:

Office hours:   

  • Evans Center 139 (M-F 7:30am-4:30pm)

  • Marian Hall 301  (M-F 7:30am-6:30pm)

  • Saturday 7:30am -2:30pm